Refund policy

Thank you for shopping with Azoniq. We strive to provide high-quality products and a smooth shopping experience.

1. Return Eligibility

We accept returns under the following conditions:

  • Return request must be raised within 7 days of delivery.

  • Product must be unused, undamaged, and in original packaging.

  • Original invoice and tags must be available.

  • Certain items (personal care, hygiene products, innerwear, etc.) may not be eligible for return.

Azoniq reserves the right to reject returns that do not meet these conditions.

2. Damaged or Wrong Product

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

Please contact us within 48 hours of delivery with:

  • Order number

  • Clear photos or unboxing video as proof

After verification, we will arrange a replacement or refund.

3. Refund Process

  • Refunds are processed after product inspection.

  • For prepaid orders, refund will be credited to the original payment method within 5–7 business days.

  • For COD orders, refund will be transferred to your bank account (details required).

4. Non-Returnable Items

The following items may not be eligible:

  • Used products

  • Products damaged by customer misuse

  • Clearance / final sale items

5. Cancellation Policy

  • Orders can be canceled before dispatch.

  • Once shipped, cancellation is not allowed.

6. Return Shipping

  • In case of defective or wrong product, return shipping will be arranged by Azoniq.

  • For other returns, shipping charges may be deducted from refund amount.

7. Contact Us

For return or refund requests:

📧 Email: azoniqazoniq@gmail.com
🌐 Website: https://azoniq.com/